Contact us

Tracking your order is a breeze! As soon as you have placed your order, you will receive a confirmation email containing a tracking link. You can also log in to your account on our website. In the "My Orders" section, you will find the details of your past and current orders, as well as real-time delivery tracking to know where your package is.

To modify or cancel your order, contact us quickly via our contact form or by email at contact@godisens.fr
Please include your order number and details of your request.

If your order has not yet been shipped, we will validate the modification or cancellation without any problem. Once shipped, it will no longer be possible to modify or cancel the order directly. However, if you no longer wish to receive your package, you can simply refuse delivery, and it will be returned to us. We will then proceed to your refund once the package has been received.

If an item is missing from your package, don't panic! Contact us via our contact form or send an email to contact@godisens.fr
Please provide us with your order number and the name of the missing item. We promise to respond quickly and resolve the issue as soon as possible.

If you have received an incorrect item, please contact us promptly via our contact form or by email at contact@godisens.fr . Please provide us with your order number and specify which item is concerned. We are committed to responding to you quickly and correcting this error so that you receive the correct product as soon as possible.

If you have placed an order but have not received the shipping confirmation email, here are some steps to follow. We automatically send this email as soon as your order is shipped. Please check your Spam or Junk folders for the message.

You can also view your order history by logging into your account, in the "My Orders" section.

If you still can't find this email, contact us at contact@godisens.fr or via our contact form , and we will help you check the status of your order.

Purchasing a gift card on our site is quick and easy! Our gift cards are dematerialized and available in several amounts: €10, €30, €50 or €100. Once your purchase is made, the gift card will be sent instantly by email to the address of your choice, accompanied by a unique code corresponding to the selected amount.

This card is valid for 12 months from the date of issue and can be used multiple times until the amount is used up. It can only be used on our website by entering the code when validating your basket.

Rest assured, the name Godisens will not appear on your bank statement. Your debit will be indicated under a discreet name, "MYPILLBOX", to guarantee your confidentiality.

In addition, your package will be shipped completely discreetly, without any mention of our brand, and will be sent under the name "MYPILLBOX" to preserve your privacy.

Currently, we do not yet offer payment in 3 installments without fees, but it is under development. We are actively working to implement this option very soon in order to offer you more flexibility. In the meantime, you can pay for your purchases via our other available payment methods. For more information, do not hesitate to contact our customer service at contact@godisens.fr .

At Godisens, the security of your payment is our priority. You can pay for your purchases in different ways, with complete peace of mind:

• Payment by credit card : Our payment system is secured via Shopify Payments, which uses state-of-the-art encryption to protect your data and the 3D Secure protocol to validate each transaction.
• Payment via PayPal : Payment via PayPal is also secure, as no information from your credit card is transmitted on our site.

All your credit card details are fully encrypted and transmitted securely to ensure the confidentiality of your information. Godisens never stores your banking information, which is why you will be asked for it with each new order.

Discretion assured : To preserve your privacy, the name "GDS-Distribution" will appear on your bank statement instead of "Godisens".

To print your invoice, log in to your Godisens account. Go to the "My orders" section, then click on the order in question. There you will find the option to download your invoice in PDF format. All you have to do is open and print it.

To find out our prices and delivery times, go to our dedicated page. You will find all the available options in order to choose the one that suits you best according to your location and your needs.

Yes, all our packages are neutral and shipped in a completely discreet manner. They are hermetically sealed, thus preventing the contents inside from being seen. At no time does the name "Godisens" appear; the package will be shipped to you under the name "MYPILLBOX", and this is the same name that will appear on your bank statement.

So you can order with complete peace of mind, because no one - neither the delivery person nor your concierge - will be able to know what your package contains or where it comes from.

Are you eager to receive your order and wondering why your package still hasn't arrived? Here are the steps to follow:

1. Log in to your Godisens account and go to the "My Orders" section. Click on the order in question to see the details, then follow the tracking link for your package.
2. As soon as your package is shipped, you will receive an email with a tracking number to follow the progress of your package in real time. If you have not received this email, remember to check your "Junk Mail" or "Spam" folders.
3. If you still cannot access the tracking of your package, contact our customer service at contact@godisens.fr or via our contact form , and we will be happy to assist you.

Note : If your order status shows "In Preparation", this means that we are actively preparing your package and it will be shipped shortly.

Once your package has been shipped, you can track it by following these steps:

1. Log in to your Godisens account on our website, then select the order in question and click on "Order tracking". You will then be able to see where your package is in real time.
2. When your package is ready to ship, you will receive an email with the tracking number. If you can't find this email, please check your "Junk" or "Spam" folders to make sure it is not there by mistake.
3. If, despite everything, you are unable to track your delivery, do not hesitate to contact our customer service at contact@godisens.fr or via our contact form .

Note : If your order status is "Out for Delivery", this means that your package is being prepared and will be shipped shortly.

In accordance with current legislation, you have 30 days from receipt of your order to request an exchange or refund. Return costs are the responsibility of the customer, except in the case of a defective product.

For your return to be accepted, your package must contain :

• The product returned in perfect condition, unused, unworn, unwashed, intact, and in its original packaging with all labels. For hygiene reasons, any product not meeting these criteria may be refused.
• The invoice for your order or the return form available [here]. Please clearly indicate whether you want an exchange, credit or refund.

Return address :
MYPILLBOX
38 Allées des Pins, Beats the Puget - 13009 Marseille

Special case of a defective product :
If you return a defective product, we will cover the return shipping costs. A prepaid return label will be available in the "Your Account" section under the relevant order. In case of misuse of this label, a flat rate of €4.90 may be deducted from your refund.

Legal guarantee of conformity :
In accordance with articles L211-9 & L211-10 of the Consumer Code, we exchange any defective product for an identical new product. If an exchange is not possible within 30 days, we will issue a credit of an equivalent amount usable on our site.

At Godisens, we extend the withdrawal period to 30 days (from the date of receipt) to allow you to request an exchange or refund of your order. Return costs are the responsibility of the customer, except in the case of a defective product.

To return a product:

1. Register your request
   Log in to your Godisens account and go to the “My Orders” section.
2. Receive your return voucher
   Our customer service will validate your return request within an average of 48 hours. You will then receive by email a return voucher to print and attach to your package.
3. Return your package to the following address:
   MYPILLBOX
   38 Allée des Pins, beats Puget - 13009 Marseille

Return conditions:
The returned product must be in perfect condition, unused, intact and in its original packaging, with all labels. It must be new, unworn, unwashed and unstained. For hygiene reasons, any product that does not meet these criteria may be refused by our quality department.

If you have returned one or more items from your order and are expecting a refund, please allow approximately 15 days from the confirmation of receipt of your return by our customer service for the refund to be processed.

If after this period you still have not received your refund, do not hesitate to contact our customer service at contact@godisens.fr or via our contact form . We will be happy to assist you in resolving the situation.

If you have received a defective item, the return costs will be covered by Godisens. Here are the steps to validate your return request:

Register your request

• Log in to your Godisens account and go to the “My orders” section.
• Select the relevant order by clicking on “Details”.
• Check the defective product(s) and indicate that the product does not work.
• Click on the “Make a return request” button.

Validation of your request
Our customer service will validate your return request within 48 hours on average. You will then receive an email with a return slip to attach to the item as well as a prepaid return label to ship your package.

Legal guarantee of conformity
In accordance with articles L211-9 & L211-10 of the Consumer Code, we exchange any defective product for an identical new product. If we cannot replace it within 30 days, we will issue a credit of an equivalent amount, usable on our site

To change a setting in your account, such as your email address, log in to your Godisens account. Go to the "Information" section of your account, then update your email address or any other information you wish to change.

Don't forget to click the "Save" button to save the changes.

Don't panic, here's how to regain access to your account:

• Username : Your username is the email address used when creating your account.
• Password : If you have forgotten your password, click on "Forgotten Password" in the "My Account" section. You will receive an email with a link to reset your password.

If you no longer have access to your email address and therefore cannot recover your password, contact our customer service at contact@godisens.fr or via our contact form . We will help you restore access to your account.

If you're having trouble logging in to your account, it's possible that your username or password is incorrect. First, check that you're using the email address you used when you created your account. Then, make sure that your password is correct.

If you are unsure about your password, click on "Forgotten password" in the "My account" section to generate a new one. You will receive a link by email to reset your password and access your account again.

If the problem persists, contact our customer service at contact@godisens.fr or via our contact form . We will be happy to help you.

Would you like to track your orders, access new products in preview or benefit from exclusive advantages at Godisens? Create your account easily!

To do this, go to the godisens.fr home page and click on "My Account" at the top right.

• New user : Register in just a few moments by entering your email address, creating a password (to be confirmed a second time), then filling in the mandatory fields marked with an asterisk.
• Existing user : If you already have a Godisens account, simply log in by entering your credentials.

Please note that creating an account is not mandatory to place an order on our site. However, it allows you to track your orders, save your delivery information and take advantage of exclusive promotions. Your personal information is treated confidentially and will never be shared with third parties.